Frequently Asked Questions

We have compiled a list of common questions and answers to assist you with any concerns that you may have regarding CFS and its product offerings. If you still have questions not covered here, please feel free to call us toll-free at 1-888-237-3221 or email us your questions.

Customer Service

Ordering & Billing Issues

Shipping Questions


What do I do if the machine does not work properly or needs service?
Simply call CFS Customer Service and one of our in-house, factory-trained technicians will make every effort to diagnose and resolve your problem. We also have a nation-wide service network of technicians available should on-site service be required.


Are extended warranties available?
Extended warranties are a smart way to ensure added peace-of-mind and reduced downtime beyond the manufacturer's normal warranty period. Most machines will qualify for this added coverage. Contact CFS for more details.


Can CFS repair or rebuild my existing equipment?
Our knowledgeable and experienced technicians can repair or rebuild many different brands of existing bindery equipment in our facility. Contact CFS for more details. Additionally, CFS sells used and refurbished equipment.


Where can I get parts for the equipment CFS sells?
CFS is factory authorized to sell parts for all of the equipment carried. Our world-wide network of suppliers ensures availability of nearly any part. You can call the CFS Customer Service department for help in obtaining any parts needed.


What if I need help with installing my new machine?
Some equipment will require installation by a trained technician or specific electrical work. A Customer Service representative will notify you of all installation requirements at the time of purchase. Should you need help when the equipment arrives (or after), simply contact the CFS Customer Service department.


Can you send me a catalog?
Primarily all of the equipment CFS sells is displayed on the website. This diverse product line is always expanding, making a printed catalog virtually always out of date. The manufacturer's tear sheets (fact page fliers) are available for several models, but in most cases the CFS website pages contain more information. We will be glad to mail out any tear sheets you want, but printing the CFS webpages will generally be more detailed.


Why does my shopping cart only allow me to keep 1 item in it?
Blocking browser cookies is usually the cause of this problem. While blocking unnecessary tracking cookies is a good practice, blocking cookies from a Yahoo! store prevents shoppers from adding more than one item to the shopping cart or being able to leave and return to an existing shopping cart with the items stored.


I am not comfortable giving my credit card information over the Internet, so how else can I place my order?
We are happy to accept your order any way that you are comfortable with. You can always order via phone, fax, email or postal mail. We have complete details on ordering methods shown here.


I just placed my order online. How will I know that CFS received it?
Soon after you place an order online, an email confirmation is sent to the email address you provided during the checkout portion of your order. Be sure to double-check the accuracy of your email address. Quite often, we get notifications of confirmation emails failing due to incorrect address being entered. If this happens with your order we will make a reasonable effort to contact you via telephone to confirm your order and get your correct email address.


What payment methods does CFS accept?
CFS accepts all major credit cards (Visa, MasterCard, American Express and Discover), company and personal checks, money orders, cashier's checks, purchase orders (from pre-approved accounts) and pre-approved leasing arrangements as payment. For complete information on payment methods, visit our Ordering and Purchasing Information section.


Can CFS just send me an invoice or bill me for my purchase?
We want your ordering experience to be just the way you'd like and as easy as possible. We can set up most customers on terms (typically net 15 days). This does require an approval process and can take at least 48 hours to complete. Further details and the credit application are available by clicking here.

Most state / government agencies, schools and universities are automatically qualified and immediately approved to begin placing orders as soon as we receive a completed Credit Application.


Can I lease my purchase from CFS?
Depending upon purchase price, most equipment sold by CFS may be leased. Typically, leasing is available for orders over $2000, but CFS can get you attractive leasing options for purchases as low as $1000. Our quick and easy application is available online by clicking here: CFS Leasing Application. Please feel free to contact us if you have any questions.


How long does the leasing process take?
Approval is fast and easy, usually same day – within 2 hours! Once approved and you place your order, the equipment is processed and ordered up within 1 business day.


Can I use my preferred leasing company to get equipment from CFS?
Absolutely. Just have them contact CFS prior to the sale for all pricing and payment details. Then your leasing company will actually purchase the equipment and pay CFS. All payments from then on are between you and your leasing company.


Will I get a copy of my sales receipt with my order?
If you placed your order online, your last confirmation page of the checkout process serves as your printable receipt. All phone and fax orders will be mailed a physical copy of the sales receipt. If you require additional copies contact CFS and let us know of your request. We can easily email or fax you a copy as well.


Will my credit card be charged immediately?
Your credit is not charged until a CFS customer service representative physically verifies your order information and product availability. In most cases we charge your credit card the same or next business day. If we find that there will be any delays in shipping your order, we will not charge your card until we have shipping confirmation.


How will the order charge show up on my credit card statement?
All CFS transactions on credit card statements show up under the name "CFS 1-888-237-3221."


Will sales tax be added to my order?
CFS charges sales tax on any orders shipped to California or Michigan, regardless of the billing address. The sales tax is calculated based on the states' base tax rate. All orders shipped outside California or Michigan will not be charged sales tax.


What if my organization is tax exempt or has a resale certificate?
This only applies to orders shipping to California. Organizations that qualify for no sales tax are as follows:

  1. If the purchaser is reselling the items to their customer and has a valid California Resale Certificate number.
  2. If the purchaser is a Federal agency, such as any division/office of the Armed Forces, FDA, DOT, etc.

All other non-profit organizations that claim to be tax exempt are in fact only exempt from paying income tax, and therefore must pay state sales tax.

Orders placed online shipping to California will always display sales tax, but it will not be charged until one of our Customer Service representatives physically reviews the order and charges the card. If your order qualifies for sales tax exemption, please note it in the Comments field during checkout.


What if I have a question regarding my order or billing?
For checking on an order's status or any billing questions, one of the helpful CFS Customer Service representatives would be very glad to help you. Simply contact CFS and someone will be glad to help you any way they can.


Can CFS sell equipment not listed on the website?
It is possible that CFS may be able to locate and sell brands of bindery equipment other than those listed on the website. It doesn't hurt to ask, just call us and let us know what you are looking for. If we don't have it, or can't get it, we may know who does. Please don't hesitate to contact one of our knowledgeable Customer Service representatives today.


Why do I need to call for pricing on some machines?
Some manufacturers forbid selling prices form being advertised; others require that a minimum advertised price be listed – even though the final selling price may be less. This is often intended by the manufacturer to keep one dealer from undercutting another with ridiculously low prices, which can sometimes be viewed as cheapening of their products. Please feel free to contact CFS for a quote today.


What shipping options do I have?
For items that qualify, UPS is the carrier used most often. For larger / heavier items that UPS will not handle, CFS contracts with common motor freight carriers. If you prefer, we may ship some items via FedEx. If you wish, you may also provide us with your UPS or FedEx account.


How much does shipping cost?
CFS offers FREE ground shipping on all orders over $50.00 if you choose Ground for the shipping method during checkout. This applies to all orders shipping the 48 contiguous U.S. states via UPS Ground or common freight carrier (if a larger machine). If you need your items faster, accelerated shipping is available on most items for an additional charge. See complete details by clicking here.


What is the expected shipping time from CFS?
Most orders are processed and shipped the same or next business day with a transit time of approximately 2 to 6 business days (if shipped UPS Ground). We find that about 80% of the orders placed will ship from one of two warehouses located in California or New Jersey, which ever makes the most logistical sense for your order. Some machines may ship factory-direct from the manufacturer, or may be so large that they require shipping via a common motor freight carrier with transit times of approximately 5 to 10 working days.


Where will my order ship from?
CFS utilizes multiple warehouse across the United States. Most binding supplies (coils, combs, covers, screw posts, etc.) ship from our warehouses in New Jersey or California, depending on stock and availability. We also have warehouses in Illinois and Texas, though these locations have limited inventory available. Most drill bits and passport supplies ship from our central warehouse in Chicago. If you would like to confirm which warehouse will be utilized for your order, please contact us directly to confirm stock and availability.


Can CFS ship outside the USA?
CFS is authorized to ship only within the 50 U.S. states. All other countries - please try contacting the manufacturer(s) to see if the have a distributor in your area.


Can I get assistance with moving large deliveries into my building?
Free delivery for larger equipment is door-to-door, inside the first set of doors at the delivery address. Special delivery requirements such as elevators, stairs, uncrating, debris removal, re-delivery, and the like will incur extra charges. Please specify any such needs in the Comments field during the Billing portion of your checkout and a CFS representative will contact you with further details. Please contact CFS for further details.


What if the box or container arrives damaged?
If you receive a shipping container that appears damaged, either refuse delivery or note exceptions, in detail, on the delivery receipt or bill of lading. DO NOT DISPOSE OF ANY PACKING MATERIALS, be sure to save all of it. Check for concealed damage, and report any PRODUCT damage to CFS within 24 hours of receipt. At that time a CFS representative will provide further instructions to resolve the problem.


Is installation and / or training available for the machines I purchased?
Most tabletop machines do not require installation or include on-site training by a technician, however, it may be arranged upon request. More complex production models that require a technician to perform installation usually include on-site training. A CFS customer service representative will assist you in making arrangements upon placing an order. Contact us for more details.


Who exactly am I purchasing the equipment from? Is CFS the manufacturer?
CFS is an authorized distributor of binding supplies and bindery equipment for a large number of manufacturers. Several manufacturers have chosen CFS as a key distributor due to our unmatched reputation for customer service and support. Many of our machines have undergone rigorous testing and meticulous evaluation by our most demanding customers and have consistently come out on top. These machines were ultimately determined to be the preferred equipment over other comparable equipment.


Where is CFS located?
Our office is located in Santa Maria, California, 3 hours north of Los Angeles. Our service network is nation-wide, giving us the ability to respond to your needs locally.


How long has CFS been in business?
CFS has been providing bindery equipment solutions nation-wide and world-wide since 1996 and continues to grow every year. For more about CFS see our company info.

Copyright ©1997-2018 CFS Products Inc. Item names, images, and logos are registered trademarks of their respective manufacturers and used with permission.